Terms of Service

Effective: 21/11/2024

Please read these Terms of Service (collectively, the ‘Agreement) with care and attention. Your use of the Services and / or your click-acceptance of this Agreement constitute your consent to this Agreement. By using our Services (as defined below) or visiting our website you agree to be bound by these Terms of Service and all other applicable terms. If you do not agree to these Terms of Service, please refrain from using the website.

This Agreement is between you and Rethink Coaching Ltd (‘Rethink Coaching’, ‘we’ or ‘us’ concerning your use of (including any access to) the services made available by Rethink Coaching Ltd through its website (rethinkcoaching.co.uk) or any other Rethink Coaching-controlled website that links to this Agreement (together with any materials and services available therein, and successor sites).

The purpose of this Agreement is to provide a framework to govern your use of Rethink Coaching brand services, as well as your use of our website. Your use of the services is governed by this Agreement regardless of how you access the Services.

Definitions in this Agreement

1.1. In these Terms of Service following expressions shall apply:

1.1.1. ‘Account’ means a unique account created for You to access Services or parts of our Services.

1.1.2. ‘Account Holder’ means any person, organisation or company who or which has registered to use or has the license to use Rethink Coaching’s Services.

1.1.3. ‘Commencement Date’ means the date Rethink Coaching Ltd provides the Account Holder with the Order Confirmation.

1.1.4. ‘Order Confirmation’ means the written confirmation by Rethink Coaching Ltd of the order placed by the Account Holder, on the Website or otherwise.

1.1.5. ‘Content’ means any data, text, graphics, links or computer code published on or contained within the Website and/or Services.

1.1.6. ‘Intellectual Property Rights’ means copyrights, patents, registered and unregistered design rights, topography rights, topology rights, trademarks and service marks and applications for any of the foregoing, together with all trade secrets, know-how, rights to confidence and other intellectual and industrial property rights.

1.1.7. ‘Rethink Coaching Limited’, ‘Rethink Coaching Ltd’, ‘Rethink Coaching’, ‘we’ and ‘us’ means Rethink Coaching Limited, a company registered in England and the owner of this Website and Services.

1.1.8. ‘Terms’ means the legally binding agreement between Rethink Coaching Limited and the User / Account Holder.

1.1.9. ‘User’ means any individual or company which enters the Website (rethinkcoaching.co.uk)

1.1.10. ‘Transaction’ means a monetary exchange between a buyer and a seller for a good or service.

1.1.11. ‘Website’ means the Rethink Coaching-controlled website (rethinkcoaching.co.uk) and any other satellite website or subdomains controlled by Rethink Coaching Limited that link to this Agreement.

1.1.12. ‘You’ means the individual accessing or using our Website and/or Services, or the company, or other legal entity on behalf of which such individual is accessing or using the Website and/or Services, as applicable.

Accounts

2.1. You need an Account for most activities on our Website, including the purchase and access Content. This may be in the form of a personal Google account, however you may be recommended to create an account with Acuity, our scheduling partners for efficient booking procedures.

2.2. You have complete responsibility for your Account and everything that happens on your Account, including for any damage or harm caused by someone using your Account without your permission. If you suspect someone else is using your Account, you must notify us at the earliest convenience. We may request some form of information from you to certify that you are the owner of your Account.

2.3. You must have reached the age of consent for online services in the United Kingdom and your country of residence to create an Account.

Services

3.1. We grant you a limited, non-exclusive, non-transferable right to access and use the Services you purchase from us and the related materials in accordance with this Agreement.

3.2. We are the owner of the Services and related documetnation and retain all title and proprietary rights thereto. You neither own nor will you acquire any claim or right or ownership to any available Services or associated Content.

3.3. We shall apply the Account Holder with the Services as set out in the Order Confirmation for the agreed period from the Commencement Date.

3.4. We will endeavour to maintain the Services and Website and make it available to access at your most convenient times. The User and Account Holder will not be eligible for any compensation and we shall not be liable to the User / Account Holder for not being able to use the Services or Website temporarily.

3.5. Additional Terms that apply to each type of Service may be provided in the Order as well as in the description of our Services, which are either published on the Website or otherwise made available to you.

Amendments to this Agreement

4.1. We reserve the right to make amendments to the terms of this Agreement from time to time.

4.2. We will notify you of such amendments by posting them on our Website or otherwise communicating them to you. You shall periodically check our Website for such amendments.

4.3. Your use of the Services and / or Website following any amendments to this Agreement will constitute your acceptance of any amendments.

4.4. Such amendments will not apply to any dispute between you and us arising prior to the date on which we posted the revised Agreement integrating such amendments, or otherwise notified you of them.

Rules of Conduct

5.1. As a condition of your use of the Website and / or Services, you warrant us that you will not use the Website and / or Services for any purpose that is unlawful or prohibited in this Agreement.

5.2. You must use the Website and / or Services in compliance with all applicable laws, rules and regulations, including but not limited to all data protection and privacy laws.

5.3. You may not use the Website and / or Services in any manner which could damage, disable, overburden or impair the Website and / or Services or interfere with any other party’s use.

5.4. You must not post, transmit or otherwise make available through or in connection with the Services any materials that are or may be:

• threatening, harassing, degrading, hateful, intimidating, abusive or otherwise fail to respect the rights and dignity of others;

• fraudulent, defamatory or otherwise tortious;

• obscene, indecent or otherwise objectionable; or

• protected by copyright, trademark, trade secret, right of privacy or any other proprietary right, without the express prior written consent of the applicable owner.

5.5. You must not reproduce, modify, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any use of the Services without our prior written consent.

5.6. You must not remove any copyright, trademark or other proprietary rights notice from the Service or mirror any portion from the Website and / or Services, or otherwise incorporate into any product or service, without our prior written consent.

5.7. Account Holders shall be fully responsible for the details provided to us including its accuracy and non-infringement of any other person’s legal rights.

5.8. Account Holders shall not allow any third-party to reproduce in any form the Content in whole or in part, except in accordance with applicable law.

5.9. Account Holders must not sublicense, assign or otherwise transfer their rights and obligations without our prior written consent.

Links to Third-Party Sites

6.1. The Website and Services may contain links to other websites. The linked websites are not under the control of Rethink Coaching Limited and we are not responsible for the content of any linked site.

6.2. We are not responsible for any third-party materials, including their integrity, accuracy, legality, security, quality or any intellectual property rights therein. We are providing these links to you only as a convenience. The inclusion of any link does not imply endorsement by us of the linked site or any association with its owners.

6.3. Your use of third-party sites and third-party materials is at your own risk and subject to any additional terms, conditions and policies applicable to such third-party sites and materials.

Payment Terms

7.1. You agree that the purchase of any Content and use of any Service will be chargeable and payable by you in accordance with this Agreement and additional terms that apply to each Service.

7.2. You agree to pay the fees for your purchase and you authorise us to charge your debit or credit card or process other means of payment. You represent and warrant that you have the right to use any debit / credit card that you submit in connection with a transaction. By submitting such information, you permit us to provide such information to third parties for the purposes of facilitating payments.

7.3. You are responsible for the payment of all governmental surcharges, assessments and fees applicable to your transaction.

7.4. When you make a purchase, you are agreeing not to use an unauthorised or invalid payment method. We reserve the right to disable access to any Service / Content for which we have not received adequate payment.

7.5. We may update your payment methods using information provided by our payment service providers.

Intellectual Property Rights

8.1. The entire Content of this Website is subject to copyright protection. This Website and entire Content are owned by Rethink Coaching Limited

Relationships

9.1. Nothing in this Agreement is written with the intention of or possibility of creating any form of partnership, joint venture, agency, franchise, contractor or employment relationship between Rethink Coaching Limited and the User / Account Holder.

Indemnification

10.1. You agree to indemnify us from any third-party claims, demands, losses, damages or expenses arising from the content you submit or post; your use of the Website and / or Services; your violation of this Agreement; and your infringement of any rights of a third party.

Termination

11.1. We are continuously changing and improving our Services. We may add or remove some features, requirements or functions. We may suspend, to the extent permitted by applicable law, or stop part of our Services.

11.2. We may suspend your access to the Website and / or Services at any time in the event you materially breach this Agreement.

11.3. We reserve the right to terminate your access to the Website and / or Services or any portion thereof at any time. We will endeavour to present explanation / notification as to the reasons for the termination.

Refund Policy

12.1. We are committed to providing high-quality services to clients. We want to ensure that clients are satisfied with the services they receive. We understand that sometimes, however, things do not work out as planned and clients may need to ask for a refund.

12.2. Right to cancel: You have the right to cancel your purchase within 14 (fourteen) days of receiving your order without giving any reason. The cancellation period will expire 14 (fourteen) days from the day you receive your order. However, if you have already started to use the service during this period, you will lose your right to cancel.

12.3. Refund eligibility: To be eligible for a refund, you must provide proof of purchase, and your request must be made within 14 (fourteen) days of receiving the service. We reserve the right to refuse refunds after this time has elapsed.

12.4. Change of service: Should you wish to change the dynamic of service (From group coaching to individual), this should be discussed at the earliest convenience. We will review your request in line with our Service procedures and determine whether this change is possible. If this change is not possible at the time, a consultation between us and you will be made to discuss next steps.

12.5. Refund process: To request a refund, you must provide a proof of purchase, We will review your request and determine whether you are eligible for a refund. If your request is approved, we will process your refund within 14 (fourteen) days of receiving your request.

12.6. Refunds for Individual / Group coaching sessions: For the Services of Individual / Group coaching sessions, a minimum of 48 hours’ notice is required should you require to cancel / reschedule a session.

12.6.1. Refunds for Individual / Group coaching sessions: If a session is missed without at least 24 hours’ notice, full payment will be retained by us.

12.6.2. Refunds for Individual / Group coaching sessions: If a session is cancelled with 24-48 hours’ notice, 50% of the session fee will be retained by us. The remaining 50% will be refunded.

12.7. Cancellations: If your coach is not available due to holiday, training, commitments related to work or unforeseen illness, this will be communicated to you at the earliest convenience. Cancellations on behalf of the coach will result in a full refund of the session fee.

Privacy Notice for Coaching

13.1. Coaches will keep any notes of sessions / work in a safe and secure place. This is almost always going to be on an encrypted Google Drive which is shared between you and us.

13.2. We will keep all of your personal details secure and as up to date as possible. Details will be held for approximately 7 years and will not be shared with other organisations unless required by law or for safeguarding purposes.

13.3. We will delete all your information if you request this. This is an option available to you at any time. Note that this may negatively impact your coach’s ability to provide support to you in sessions.

Private Coaching Agreements

14.1. In this Agreement and other forms related to the Services provided during Individual or Group Coaching, you are agreeing to:

• Keep all scheduled appointments

• In exceptional circumstances if you are unable to attend to inform your coach at the earliest opportunity or incur fees as stated above.

• Engage with the process of coaching

• To arrive on time and prepared for your scheduled coaching session

14.2. These conditions will be outlined in full in an Agreement upon consultation and subsequent order of coaching services.

14.3. CLARITY Group Coaching attendance: In larger CLARITY group programmes, some group members may not be able to make particular sessions. All sessions are recorded and sent to attendees for their perusal to catch up at their convenience. You will endeavour to inform your coach if you cannot make a particular session so they can plan accordingly.

Legal Notices

15.1. No action, regardless of form, arising out or relating to this Agreement, may be brought by either party more than 1 (one) year after the cause of action accrued, except where such a limitation cannot be imposed by applicable law.

15.2. Any notice or other communication to given hereunder shall be sent by email, or in specific circumstances recorded post. In the case of notices sent to us by post, such notices shall be deemed to be received on being signed for at the delivery address. In the case of notices sent to us by email, such notices shall be deemed to be received when capable of being accessed by the recipient.

15.3. In the case of sending notices to you, we will use the postal or email address you have given us in your personal details or to any other address provided to us subsequently.

15.4. In the case of notices to us by email, the following address details are to be used:

hello@rethinkcoaching.co.uk

15.5. In the case of notices to us by recorded post, please query the address details to be used by first raising this via email to:

hello@rethinkcoaching.co.uk

Applicable Law & Jurisdiction

16.1. We respect the privacy of our Users and Account Holders. Please refer to our Privacy Policy and Cookies Policy to find out more about your rights and responsibilities with respect to information that is disclosed on this Website and / or by using our Services.

16.2. Any conflict arising out or in relation hereto, if not solved amicably, shall be submitted to the exclusive jurisdiction of the courts of England & Wales.

Contact

17.1. The easiest way to get in touch with us is to contact us via email as outlined on the Website.